Privacy Policy
This policy explains what information we collect, why we collect it, how we use it, and the choices you have.
1) Who We Are
Buy Packaging Boxes provides 100% customised packaging and printing services for business products, including personalised packaging boxes and printed card products at competitive pricing.
Contact: +44 74 5340 5053
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
2) Information We Collect
We may collect the following types of information:
- Contact details: name, email address, phone number.
- Order details: billing/shipping address, product requirements, artwork files, and order notes.
- Business details: company name and related information you share during enquiries.
- Payment information: payments are processed via secure third-party payment providers. We do not intentionally store full card details on our servers.
- Technical data: IP address, browser type/version, device information, referring pages, date/time of visit, and click/activity data (via server logs and analytics).
3) How We Use Your Information
We use your information to:
- Process orders, payments, shipping, and customer support requests.
- Respond to enquiries and provide quotes, mockups, or production guidance.
- Improve website performance, user experience, and service quality.
- Send service-related updates (order confirmations, dispatch updates, policy changes).
- Send marketing messages where permitted by law, and you can opt out at any time.
4) Legal Bases (UK GDPR)
We process personal data under one or more of these lawful bases:
- Contract: to fulfil your order or provide requested services.
- Legitimate interests: to operate, improve, and secure our website and services.
- Consent: for certain marketing communications or optional cookies (where required).
- Legal obligation: to comply with laws, regulations, or lawful requests.
5) Sharing Your Information
We do not sell your personal information. We may share it only when necessary to deliver services, including with:
- Payment providers and banking institutions to process transactions.
- Shipping and logistics partners to deliver your order.
- Service providers that support our website, hosting, analytics, or customer communications.
- Professional advisers (e.g., legal, accounting) where required.
We may disclose information if required by law, to respond to lawful requests, or to protect our rights, users, and safety.
6) Children’s Privacy
We do not intentionally collect personal information from children under 13. Our website and services are not designed or marketed for children.
7) Cookies & Analytics
We use cookies and similar technologies to improve site functionality, remember preferences, and understand how visitors use our website. You can manage cookies through your browser settings and, where applicable, through our cookie banner/preferences tool.
8) Security
We take reasonable technical and organisational measures to protect personal information. Our website uses SSL encryption to help secure data transmitted between your browser and our servers.
However, no online system is 100% secure, so we cannot guarantee absolute security of information sent over the internet.
9) Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, keeping records, and meeting legal or tax requirements.
10) Your Rights (UK/EEA)
Depending on your location, you may have rights including:
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of your data (where applicable).
- Restriction or objection to certain processing.
- Data portability in certain situations.
- Withdrawal of consent (where we rely on consent).
To make a request, contact us using the details below. You may also complain to the UK Information Commissioner’s Office (ICO) if needed.
11) Links to Other Websites
Our website may include links to third-party sites. We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any site you visit.
12) Business Transfers
If our business is sold, merged, or reorganised, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.
13) Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a refreshed effective date. We encourage you to review this page periodically.
Effective date: Last updated:
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us, our packaging support team is ready to help.