Frequently Asked Questions

Product dimensions help us recommend the right box style, board type, and fit for your item. This makes sure your packaging looks right, protects the product properly, and avoids unnecessary space or material waste.

Unless stated otherwise, packaging dimensions are usually treated as internal dimensions so you can judge whether your product will fit correctly inside the box. If you need guidance on finished outer size, our team can help before production.

Yes. We specialise in custom packaging, so we can produce boxes to your required size, style, print specification, and finish. If your project needs a fully bespoke structure, we can guide you through the setup process.

Yes, where production capacity allows. If your order is urgent, contact us before placing it so we can confirm whether your deadline is achievable. Rush jobs depend on box style, print requirements, and quantity.

Yes. We offer custom printed packaging and can recommend a suitable print method based on your quantity, box style, artwork, and finish requirements.

Yes. If you do not have print-ready artwork, our design team can help with layout, packaging design support, and preparing artwork that fits your box structure correctly.

We recommend high-resolution artwork prepared in print-ready format. If you are unsure what to send, contact us first and we will advise you on the most suitable file type, bleed, and layout setup.

Yes. We normally provide artwork or proof approval before production begins, so you can check the layout, text, and key design details before your order moves forward.

Many packaging projects can be produced using recyclable and more sustainable materials. Material choice depends on the product type, print finish, and strength required.

Yes, sample options may be available depending on the product and level of customisation. Samples are useful for checking sizing, material feel, and general presentation before bulk production.

In some cases, standard sample options may be limited, but we can usually advise on available materials, colour references, or finish examples to help you choose confidently.

That is exactly what our team is here for. Tell us about your product, weight, display needs, and budget, and we can recommend a suitable board grade or packaging style.

Production time depends on the box style, quantity, print detail, and whether the packaging is custom made. Standard lead times are usually confirmed after artwork approval and final order confirmation.

Once your order is dispatched, you should receive shipment or delivery details. If you have not received an update, our support team can help you check the status.

Contact us as soon as possible. While courier delays can happen outside our control, we will do our best to help you track the shipment and provide a useful update.

Yes. Our packaging orders are supplied for customers across the UK. If you have a specific delivery requirement, let us know before ordering so we can guide you properly.

Please contact our support team promptly with your order details and clear photos if needed. We will review the issue and guide you through the next step based on the nature of the problem.

Because custom packaging is made to order, change-of-mind returns are generally limited. It is always best to confirm sizing, artwork, and specifications before final approval.

Contact us as soon as possible with photos and delivery details. We will review the issue and advise you on the most suitable resolution.

We take customer information seriously and use secure processes for handling order and payment data. If you have a specific concern about payment or privacy, our team can guide you to the correct policy page.

Yes. If you want help with quantities, sizing, artwork, turnaround, or box style, you can contact our team by phone or email before ordering.